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Privacy Policy

Effective Date: 01/01/2026
Business Name: Austin Washer & Dryer Rental (“AWDR,” “we,” “our,” or “us”)
Website: www.austinwasherdryer.com
Contact Email: service@austinwasherdryer.com

1. Overview

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Austin Washer & Dryer Rental (“AWDR”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request a quote, schedule service, or rent equipment from us.

By using our services or website, you agree to the terms outlined below.

 

2. Information We Collect

 

We may collect the following types of information:

 

A. Personal Information

When you request service, submit a form, or make a payment, we may collect:

  • Full name

  • Phone number

  • Email address

  • Service address

  • Billing address

  • Payment information

  • Driver’s license or ID 

 

B. Payment Information

Payments are processed through third-party payment processors such as Stripe. AWDR does not store full credit card numbers on our servers.

 

C. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and tracking data

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3. How We Use Your Information

 

We use your information to:

  • Schedule and manage rentals

  • Process payments

  • Provide customer support

  • Send service updates and reminders

  • Improve our website and services

  • Comply with legal obligations

We do not sell your personal information.

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4. SMS & Email Communications

If you provide your phone number or email address, you may receive:

  • Appointment confirmations

  • Service updates

  • Billing notices

  • Customer service messages

We do not send spam. You may opt out of marketing emails at any time by using the unsubscribe link.

 

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Improve user experience

  • Analyze traffic

  • Optimize marketing performance

You may disable cookies through your browser settings.

 

6. Sharing of Information

We may share information with:

  • Payment processors (e.g., Stripe)

  • Service providers assisting with scheduling, CRM, or accounting

  • Legal authorities if required by law

We do not sell or rent your personal data to third parties.

 

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission is 100% secure.

 

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill rental agreements

  • Maintain financial records

  • Comply with legal requirements

 

9. Your Rights

Depending on your state of residence, you may have rights to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at: service@austinwasherdryer.com

 

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised Effective Date.

 

13. Contact Information

Austin Washer & Dryer Rental
5900 Balcones Drive, STE 100
Austin, TX 78704
Email: service@austinwasherdryer.com
Phone: (512) 348-8780

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